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Q: Who do I contact if I have a general
question?
A:
For questions not answered in the questions below. Please contact
us through Customer Service. Live Customer Services is available
10AM to 6 PM, 7 days a week. Please call 866-568-7027. Please
pardon us during peak periods, as the phone may be busy. Leave
a message and we'll get back to you promptly.
Q:
Is my credit card number safe?
A:
1st-Choice-Hotels.com has the utmost respect for your privacy
and security. We never divulge any of your account information
to anyone without your express authorization. For added security,
we require that you log in using secure mode. We are very confident
about the Internet security provided by Netscape's Secure Sockets
Layer protocol (SSL). The security features built into Netscape
Navigator, Internet Explorer and AOL 3.0 (Mac and PC), as well
as the Netscape Enterprise Server, protect your Internet communications
with: server authentication (thwarting impostors); privacy using
encryption (thwarting eavesdroppers); and data integrity (thwarting
vandals).
Q:
Why doesn't 1st-Choice-Hotels.com accept my credit card?
A:
For your protection, 1st-Choice-Hotels.com requires the billing address
of the credit card you're using in addition to the credit card
number. Also when you enter your credit card and billing information,
please make sure the address and ZIP or postal code are correct.
Q:
What am I responsible for with regards to using this site and
its related information?
A:
The capability of this site, and the information accessible,
is without any warranty of its performance, accuracy, completeness,
merchantability, good and workmanlike service or fitness for
any particular purpose, and the user accessing such information
agrees to waive any and all warranties with respect to same.
Access
to this site and use of the information contained thereon and/or
the use of a credit card or other debit device or the creation
of any liability or obligation in connection with the access
to or use of the site is at the user's sole risk.
By
proceeding to access and/or use this site and the information
contained beyond this page, user hereby acknowledges and agrees
to the term of usage set forth herein, assumes all risk of such
usage and hereby waives any and all liabilities and damages
which may arise out of or is in any way connected with user's
access to or use.
In
the event you do not agree to the above and foregoing terms
of usage, you are not authorized to access or use the information
and you must exit from this site.
Q:
Which credit cards may I use?
A:
Visa, MasterCard, American Express and Discover.
Q:
How do I know if my reservation is confirmed?
A:
We'll send you a confirmation email immediately after you complete
your reservation. If you reserved a hotel room, your confirmation
email will include reservation dates, hotel room rate, and rebate
information.
Q: How can I get a receipt for my stay?
A:
Generally you will receive an itemized receipt from the hotel
at departure. If you stayed at a discounted pre-paid room you
will need to use your confirmation email as a receipt for the
room booked and paid in advance by credit card. In this case
you will only get an itemized receipt for incidental charges
on departure from the hotel.
Q:
Why do some searches display properties with bright yellow stars?
A:
These properties represent special discounted properties available
only at 1st-Choice-Hotels.com. We negotiate extremely favorable rates
for you and request that you pre-pay for these reservations
at time of booking.
Q:
Why must I pre-pay for these special prices?
A:
1st-Choice-Hotels.com has reserved these rooms in advance at these
very special rates, and we need to be paid in advance so that
we can continue to offer these great rates to our customers.
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